Ashmole Academy

Cecil Road, Southgate, London, N14 5RJ

 

Telephone:	020 8361 2703
General School Enquiries:	office@ashmoleacademy.org
Enquiries for Teaching Staff:	staff@ashmoleacademy.org
Office Opening Times:
Monday - Thursday	8.00am - 4.45pm
Friday	8.00am - 4.30pm

Parents/Carers - Who to Contact:

If a need arises to contact the school, in the first instance please contact the Student Services Co-ordinator for that year group who will liaise with the relevant staff. Their contact details are below. If the matter is more serious and you are considering contacting the Executive Head Teacher, Mr Sullivan, please contact the relevant member of the Leadership Team responsible for that year group or faculty. You can also contact the school by email at staff@ashmoleacademy.org.

Please click here for the Faculty & Pastoral Structure for 2020/21 which may help you to direct your query.

The school expects that Parents/Carers and any other family member who has need to contact the school does so in a courteous and polite manner. Action will be taken where this does not occur.

Other contacts:

Making a Complaint:

Complaints are first handled by the relevant Head of Subject or Assistant Head for a year group. If the complaint is not resolved, the matter should be referred to the Leadership Team member responsible for the relevant faculty or year group. It is anticipated that most complaints will be handled efficiently at this stage.

When making complaints, the school advises that the complainant should be clear and specific as to what the issue is and provide evidence to support the complaint.

Should the complainant wish to take the matter further, the matter must be referred to the Head Teacher.

Complaints about the Head Teacher are to be referred to the Chair of Governors by writing to him c/o The Clerk to the Governors at the school’s address.

A full copy of the school's complaints policy is available on our Policies page here

Request for copies

If you require a paper copy of the information on the school website please email Office: office@ashmoleacademy.org