Ashmole Academy

Cecil Road, Southgate, London, N14 5RJ

Telephone:	020 8361 2703
General School Enquiries:	office@ashmoleacademy.org
Enquiries for Teaching Staff:	staff@ashmoleacademy.org
Office Opening Times:
Monday - Thursday	8.00am - 4.45pm
Friday	8.00am - 4.30pm

Parents/Carers - Who to Contact:

• General Enquires: office@ashmoleacademy.org
• Emails for the attention of specific staff members: staff@ashmoleacademy.org

1. In the first instance, contact should be directed to the Student Services Co-ordinator via staff@ashmoleacademy.org who will then liaise with the relevant tutor or subject teacher and make sure that your query has been responded to.
2. Should a need arise requiring the matter to be dealt with by a more senior member of staff, please contact the relevant Senior Assistant Head Teacher or Assistant Head Teacher via staff@ashmoleacademy.org
3. If matters are such that you are considering contacting me, please contact the link member of the Leadership Team in the first instance, who should be able to resolve matters for you.

• Please mark any email for the attention of the relevant member of staff, clearly stating your child’s name and form. 
• We prefer you to send us emails rather than to telephone.  It eases pressure on our telephones and lets us direct your enquiry to the right member of staff.

The school expects that Parents/Carers and any other family member who has need to contact the school does so in a courteous and polite manner. Action will be taken where this does not occur.

Please click here for the Faculty Structure for 2022/23

Please click here for the Pastoral Structure for 2022/23

Other contacts:

Making a Complaint:

Complaints are first handled by the relevant Head of Subject or Assistant Head for a year group. If the complaint is not resolved, the matter should be referred to the Leadership Team member responsible for the relevant faculty or year group. It is anticipated that most complaints will be handled efficiently at this stage.

When making complaints, the school advises that the complainant should be clear and specific as to what the issue is and provide evidence to support the complaint.

Should the complainant wish to take the matter further, the matter must be referred to the Head Teacher.

Complaints about the Head Teacher are to be referred to the Chair of Governors by writing to him c/o The Clerk to the Governors at the school’s address.

A full copy of the school's complaints policy is available on our Policies page here

Request for copies

If you require a paper copy of the information on the school website please email Office: office@ashmoleacademy.org